Shipping Processing time The time I need to prepare an order for shipping varies. For details, see individual items. Estimated shipping times North America: 2-5 weeks Europe: 1-3 weeks Australia, New Zealand and Oceania: 2-5 weeks I’ll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose. Customs and import taxes Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs. Payment options Secure options Accepts Etsy Gift Cards and Etsy Credits Etsy keeps your payment information secure. Etsy shops never receive your credit card information. Returns & exchanges I gladly accept returns, exchanges, and cancellations Contact me within: 14 days of delivery Ship items back within: 30 days of delivery Request a cancellation within: 2 days of purchase The following items can’t be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for: Custom or personalized orders Conditions of return Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Questions about your order? Please if you have any problems with your order.